Skip to content
My Deal HQ
Support

Help for My Deal Verifier.

Get help with eBay sold comps, Buyee price-check ribbons, Mercari overlays, Deal Watch alerts, license keys, billing, and refunds.

Email support Chrome Web Store

Current public extension version: 1.1.7

Extension overlays

Help with eBay, Mercari US, and Buyee badges, item-page overlays, cross-check ribbons, and missing scan results.

License and account

Help activating Pro, finding your license key, signing in, changing billing details, or using Deal Watch alerts.

Refunds and billing

Monthly, annual, and lifetime purchases have a 30-day no-questions-asked refund window.

Faster bug reports

Send the page that failed.

Overlay bugs are usually tied to a specific marketplace layout, result type, image, or API response. A URL and screenshot gives support enough context to reproduce the issue quickly.

  • The page URL where the issue happened
  • Whether you were on eBay, Mercari US, or Buyee
  • A screenshot of the missing badge or overlay
  • Your My Deal Verifier version, if Chrome shows it
Supported surfaces

Where overlays should appear

eBay US

Search result tiles, item pages, sold-comp verdicts, reseller ROI, and Buyee cross-check ribbons.

Mercari US

Search result tiles and item pages with buyer and reseller verdicts.

Buyee Japan

Mercari Japan, JDirectItems auctions, and PayPay Fleamarket search and item pages with landed-cost math.

Support FAQ

Common support questions.

Why is the Buyee overlay not showing on an eBay search page?
The cross-check needs a supported eBay search result, readable listing images, and access to the live API. Refresh the page once, confirm My Deal Verifier is enabled, and email the search URL plus a screenshot if the ribbon still does not appear.
Which pages does My Deal Verifier support?
My Deal Verifier supports eBay item pages and search results, Mercari US item pages and search results, and Buyee Mercari Japan, JDirectItems, and PayPay Fleamarket item and search pages.
Where do I manage my license?
Use the Account page for license and billing status. If checkout completed but your license did not arrive, email support with the purchase email address.
How fast do support emails get answered?
Most support emails are handled within one business day. Bug reports with a page URL and screenshot are much faster to reproduce.

Still stuck?

Email the support inbox with the URL, screenshot, browser version, and what you expected the overlay to show.

Email support@mydealhq.com